Contact Us
Jeetcity support is available to help with questions, account-related issues, technical concerns or general feedback. Use live chat for quick help, email for detailed enquiries or call our local number for urgent matters. Verification and payment queries can be sent by email. Help articles and responsible gaming tools sit in your account settings. Choose the channel that suits you - chat, phone or email and the team will respond as soon as possible during AEST hours.
| Department | Contact |
|---|---|
| Customer support | Live chat or [email protected] (account, deposits, withdrawals, payments, technical queries) |
| General enquiries | [email protected] (billing, media, site info, complaints) |
| Affiliate enquiries | [email protected] (partnerships, tracking, commission) |
| Phone | +61 3 4127 8950 |
| Working hours | Mon-Fri, 09:00-22:00 AEST; Sat-Sun, 10:00-20:00 AEST |
| Postal | PO Box 512, Sydney NSW 2000 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or situations that need explanations or documents. Please use a clear subject line and include up-to-date contact details and your account ID to avoid delays. Attach any supporting files and allow time for verification - we'll reply as soon as possible with next steps.
Send us a message
Response Time
Support enquiries are typically answered within one business day. More complex issues may take longer depending on their nature and might require additional checks or documentation. If further review is needed, we’ll keep you updated by email or live chat. Urgent account and withdrawal matters are prioritised when possible. Response timeframes vary by volume.
Feedback
Have thoughts about Jeetcity? Send us your feedback, suggestions or ideas to improve the site and services. Every message is reviewed and used to refine features, promotions and user flows. Tell us what works, what doesn’t, or what you’d like to see next. Quick notes, screenshots or links help us act faster - thanks for helping shape the site.